Privacy Statement for Excursion Expert Amsterdam

At Excursion Expert Amsterdam, we take the protection of your personal data seriously. In this privacy statement we explain how we collect, use, store and protect your personal data when you use our services, such as booking tourist activities (e.g. boat trips), and visit our website.

1. Who are we?
Excursion Expert Amsterdam is a company offering tourist activities, such as boat trips and other recreational excursions in and around Amsterdam. Our address is [address], and we can be reached at [email address] or [phone number].

2. What data do we collect?
We collect personal data that you provide to us when you book our services, make a reservation, or contact us. The data we may collect include:

- Contact information: Name, e-mail address, phone number, address.

- Payment information: Data needed to process payments, such as bank account numbers or credit card information (through a secure payment platform).

- Trip and booking information: Date of booking, specific activities or tours you are booking, number of people, preferences and special requests.

- IP address and website usage data: When you visit our website, we collect data such as your IP address, browser type, pages visited and times of visits.

3. Purposes of data processing.
We process your personal data for the following purposes:

- Processing your bookings and reservations.

- Delivering the tourist activities booked and improving our services.

- Handling payments and providing confirmations and tickets.

- Providing customer support and answering your questions.

- Sending marketing communications (if you have given permission).

- Analyzing the use of our website in order to improve it and better tailor it to your preferences.

4. Data sharing with third parties.
Your personal data is shared with third parties only when necessary for the performance of our services or when required by law. For example:

- Payment Processors: To process payments, we use third-party payment platforms, such as [name of payment provider], which process your payment information in a secure manner.

- External suppliers: In some cases, we may share data with suppliers who assist us in providing our services (for example, booking boats or guides).

We ensure that these third parties also comply with privacy laws and take adequate measures to protect your data.

5. How long do we keep your data?
We keep your personal data no longer than necessary for the purpose for which it was collected. This means that we keep data for as long as necessary for the performance of our agreement with you, or as required by law (for example, for tax purposes).

6. Your rights
You have the following rights regarding your personal data:

- Right of access: You can request to see what personal data we hold about you at any time.

- Right to rectification: You can ask us to correct inaccurate or incomplete personal data.

- Right of deletion: You may request us to delete your personal data, provided it does not violate legal obligations.

- Right to restrict processing: You may request us to temporarily restrict the processing of your data.

- Right to portability: You may request a copy of your personal data in a structured, common and machine-readable format.

- Right to object: You can object to the processing of your personal data for certain purposes (such as direct marketing).

If you wish to exercise any of these rights, please contact us at [contact details].

7. Security of your data
We take appropriate technical and organizational measures to protect your personal data from loss, misuse or unauthorized access. Our website uses SSL encryption for secure data transmission.

8. Changes to this privacy statement.
We may update this privacy statement from time to time. We will always post changes on our website so that you are aware of the data we collect and how we use it. This privacy statement was last updated on 9/12/2024.

9. Contact
Do you have any questions about this privacy statement or the processing of your personal data? Please contact us at: info@excursionexportamsterdam.nl